Privacy Policy
Last updated: October 2024
DK Cloud Solutions is committed to protecting your privacy and ensuring GDPR compliance. This policy explains how we collect, use, and protect your personal information.
Data Controller
Information We Collect
Information You Provide
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Contact Information: Name, email address, phone number, company name when you contact us or use our services
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Communication Content: Messages, inquiries, and correspondence you send to us
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Service Information: Details about your infrastructure requirements and preferences
Information We Collect Automatically
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Website Usage: IP address, browser type, pages visited, time stamps (for security and analytics)
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Technical Logs: Server access logs, security monitoring data (retained for security purposes only)
How We Use Your Information
Lawful Bases for Processing
Legitimate Interest
Website security, fraud prevention, and business communications
Contract Performance
Providing cloud services and customer support
Consent
Marketing communications (only with explicit consent)
Specific Purposes
- • Responding to inquiries and providing customer support
- • Delivering cloud infrastructure and managed services
- • Maintaining security and preventing fraud
- • Complying with legal and regulatory obligations
- • Improving our services and website functionality
- • Sending service-related communications
Data Storage and Security
Data Location
Security Measures
- • Encryption in transit (TLS 1.3) and at rest (AES-256)
- • Multi-factor authentication for all staff accounts
- • Regular security audits and penetration testing
- • ISO 27001 aligned security management
- • Access controls and audit logging
- • Regular data backup and disaster recovery procedures
- • Staff security training and background checks
Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact inquiries | 2 years | Customer service and follow-up |
| Customer contracts | 7 years after termination | Legal and tax obligations |
| Website logs | 30 days | Security monitoring |
| Marketing consent | Until withdrawn | Legal basis for processing |
Your Rights Under GDPR
Access & Portability
Request a copy of your personal data and receive it in a structured format
Rectification
Request correction of inaccurate or incomplete personal data
Erasure
Request deletion of your personal data ("right to be forgotten")
Restriction
Request limitation of processing under certain circumstances
Objection
Object to processing based on legitimate interests or direct marketing
Withdraw Consent
Withdraw consent for processing that requires your consent
How to Exercise Your Rights: Contact us at privacy@dkcloudsolutions.dk. We will respond within 30 days and may require identity verification for security purposes.
Cookies and Website Analytics
Essential Cookies
We use essential cookies for website functionality, security, and user preferences. These do not require consent as they are necessary for the website to function.
Analytics
We may use privacy-respecting analytics tools to understand website usage patterns. Any analytics processing is done with appropriate safeguards and, where required, with your consent.
Your Choices
You can manage cookie preferences through your browser settings or our cookie consent banner when available.
Updates and Contact Information
Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through our website.
This policy was last updated on October 20, 2024.
Contact Us
Privacy Officer: privacy@dkcloudsolutions.dk
General Inquiries: info@dkcloudsolutions.dk
Supervisory Authority: You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your rights have been violated.